again on 10th December 2020 I placed an order along with mirinda 500ml. That time also I filed complaint and later manger called me and requested me this will not happen in future. Last time when I ordered couple of weeks before garlic bread one entire slice strip was missing. I give them the benefit of the doubt and they do it again. I always order from this dominos and they always mess my orders up. I am writing email everyday TO dominos!! But company is least bothered!! Unprofessional attitude towards its customers that too when you are at mistake! Totally disappointed with Domino's Bangalore. I have been cheated, scammed by Domino's and I feel I will never be getting my money back. Given that Domino's is such a big brand, such kind of behavior is shocking and totally unacceptable. They too had their Order's cancelled and did not receive their refund. After googling hard for their contact number, I stumbled on many consumer forums where many customers like me from India have been cheated by Domino's. It's been more than a week and I have not received any information from them. ![]() After great difficulties, I could raise a ticket which said the amount I paid would be refunded. I called nearest outlets but was informed that no such order was received! I called their customer care and found that the number does not exist. ![]() To my surprise, the order was not accepted till the time of delivery and there was no contact available to reach out. I was told to make the payment before the order was confirmed. I placed an order for pizza and sides from their app in Bangalore, to be delivered after 3 hours. Emplifi helps us do just that.Domino's is the worst when it comes to customer service We often receive shout outs from high-profile accounts and celebrities, and we needed a solution to manage a rapid response and turn customers into raving fans. "We were drawn to Emplifi's social media monitoring capabilities that enable our contact center to respond to social media posts and manage crises in real-time. We partnered with Emplifi to achieve better results while keeping empathy and customer care at the core of everything we do," said Carley Dunlap, team leader, social media and Q&A customer support at Domino's, in a statement. "To achieve the personal connections and interactions with our audience, we needed a top social media management and CX tool from a brand that understood our commitment to our customers. To accomplish this, Dominos says it plans to replace its traditional email form with Dot, the Domino's customer support bot built on the Emplifi bot platform. Call center agents will no longer need to dig through the other 97 percent, allowing them to prioritize the calls to action that originate from social media. The tool automatically searches for hundreds of keywords on Twitter ( News - Alert) and monitors Domino's Facebook page to identify posts requiring attention, which make up an average of three percent of total volume. Dominos will use Emplifi Social Engage as its social media management tool. The company recently announced that it has partnered with Emplifi, a unified customer experience platform, to better engage with customers on social media and increase call center efficiency. ![]() Giant pizza chain Dominos recently took steps to improve the integration between social media and the call center.
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